DENVER — A Colorado couple is questioning fees charged to them after they switched alarm companies.
Deanna Auman and her husband Jene contacted Denver7 after running into problems with NorthStar Alarm Services.
The couple claims their contract with NorthStar was automatically renewed without their permission after sending the company a cancelation letter.
A spokesperson for the Utah-based company said they have verified through their records that Deanna electronically signed for a contract extension.
But the Deanna says they never signed any documents electronically, and no one has ever come to their door.
Watch the video above for more on their story.